New Italian basil plant roots turning brown from soil up.

Question

Also, leaves dropping and dark spots on them. Removed the bad leaves; the color of the plant looks lighter than one I got somewhere else. It’s returnable still?

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Answer 1

This may be due to improper watering; there is a balance between keeping the soil level moisture and not overwatering.
This article will refresh you on the care.
https://www.gardeningknowhow.com/edible/herbs/basil/basil-watering-tips.htm