Your app , subscription, syncing does not work!!

Anonymous added on February 12, 2019 | Answered

Hi, I am trying to write a journal on your app. I tried to synchronize and was told I have to subscribe. It does not say how long the subscription is for. I did, got the same message again :” please click done “ , I did, it said :” your already payed for this “ . So I tried to synch, got the message :” you must pay for the app before you can synch “ . It offered me to pay again. I clicked , it said :” you already payed, would you like to extend your subscription?” I clicked ok, tried to synch again, got the message :” You must pay for this app if you want to synch...” Really, please fix this ASAP , I am not sure how many times I payed for this app by now , maybe three times? There were never any ads in the first place that could be removed. Still cannot synch. There are also no help pages to be found for your app. I am just being led back to your website .

A.Answers to this queston: Add Answer
Answered on February 12, 2019

We are sorry to hear that you are having issues and we appreciate you taking the time to let us know about it so that we can have a chance to fix it.

If you could please let us know which device you are using and send a detailed description of what you were doing when this problem occurred, it will help us greatly in trying to resolve this issue.

Again, thank you so much for your feedback.

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