what is the white dots/film on my sago palm?

Question

I have 2, 10′ apart, one has white stuff the other is healthy.

Answer 1

It sounds like mealybugs. I would treat the plants with neem oil. This is organic and safe for people and pets and very effective on these pests. These articles will help:
https://www.gardeningknowhow.com/plant-problems/pests/mealybugs-white-residue-on-plants-leaves.htm
https://www.gardeningknowhow.com/plant-problems/pests/pesticides/neem-oil-uses.htm