The bare root roses I ordered arrived with mold on them, is this OK or no?

Question

I’m including a couple of photos, these are just a couple of examples but essentially this is what it looks like in other parts of the roses.

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Answer 1

No, that is not acceptable and the company should be contacted at once and a refund requested. Send them the photos as well.

No bare root rose from any reputable company should arrive in that shape.