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A Sago Palm grows very slowly, so very little pruning is needed.
It does not need wire training to look good as a bonsai, regular pruning is all you should need to keep it in good shape.
Prune brown or yellowing leaves any time they appear on the plant.
Cut the leaf stalk near the trunk or remove individual sections at the leaf's midrib.
Pruning the leaves should be done once a year to keep it looking good.
Your plant should add a new set of leaves every 1-2 years and up to 3 sets a year in ideal conditions.
New leaves grow all at once around the trunk, so it's important to rotate the plant. This allows all the leaves to receive enough light.

Neem Oil is a good treatment for insects or fungus.
Neem Oil works as both an insecticide and fungicide.
It is organic and is safe for people and pets.

Aphids are generally quite visible. Check the undersides of the leaves.
Leaf drop could be due to watering issues, too much or too little.
Recheck the light conditions for your particular plant.
Temperature changes could also cause leaf drop.

https://www.gardeningknowhow.com/plant-problems/pests/pesticides/neem-oil-uses.htm
https://www.gardeningknowhow.com/plant-problems/pests/insects/homemade-aphid-control.htm

The black dust could be sooty mold:
https://www.gardeningknowhow.com/plant-problems/disease/how-to-get-rid-of-sooty-mold.htm

If so, your plant likely has an infestation of small insects such as aphids or scale bugs, which are the underlying cause of sooty mold growth. Check your plant carefully for insects, and follow the links in this article for insect control options:
https://www.gardeningknowhow.com/garden-how-to/info/what-is-honeydew.htm

Insect feeding could cause the loss of leaves that you see. Or, the leaf drop could be caused by overwatering, underwatering, lack of light, or the other problems discussed here:
https://www.gardeningknowhow.com/garden-how-to/info/plant-dropping-leaves.htm

If the Bonsai was in a weakened state before you received it, it may be due to poor soil, damage from poor wiring, poorly grafted branches, or inappropriate pot.
It can be difficult to correct a poorly grown Bonsai.

Here are some links with more information.

https://www.gardeningknowhow.com/houseplants/bonsai/first-bonsai.htm
https://www.gardeningknowhow.com/houseplants/bonsai/bonsai.htm

This Juniper Bonsai is not an indoor Bonsai and needs to be kept outdoors in order to do well.
Your bonsai needs full sun location. Misting daily can help and the soil should be kept damp, not dry or soggy.
Dilute a 20-20-20 fertilizer in half and be-weekly during the Spring and Summer.

https://www.gardeningknowhow.com/houseplants/bonsai/first-bonsai.htm

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