Q.New Plant Arrived Unhealthy / Looks Like Dying
I was given this plant last week for my birthday but it arrived not looking super healthy. We have kept them inside and given a bit of water but it looks like it is dying 🙁 please can you help? Pair of King Sago Palm Trees – Cycad – Cycas revoluta 50-60 cms with Fluted Black Planters This was the description from where I got them.. Cycas revoluta is one of the most primitive living plants, they are very unusual and popular ornamentals. A rugged trunk, topped with whorled feathery leaves has lead to the common name ”King Sago Palm” – our customers often refer to them as looking like Pineapples! They are of course not edible!! Cycads like this are one of the most primitive living plants, with their unusual appearance, they are also often called ”living fossils” and they have changed very little in the last 200 million years. While various species of Cycads can be found throughout the world, the subtropical Cycas revoluta which is what we have here is native to the Far East and has been used as a choice container and landscape plant for centuries. The growth habit of Cycas revoluta displays an upright trunk topped with stiff feather-like leaves growing in a circular pattern. Rather than continuously adding foliage, Sago’s produce a periodic flush of new leaves. Regardless of age or size, Cycas revoluta is one of the easiest plants to grow, indoors or out, by beginner or expert. This subtropical adapts to a wide range of temperatures from -11 to 42 degrees C, accepts full sun or bright interior light, thrives with attention, and tolerates neglect. In addition, Cycads are extremely long-lived 5 Year Guarantee

Certified GKH Gardening Expert
Is that all you got in the way of care tips? First thing to do is let them know it didn't arrive looking very healthy and ask for instructions. Then, if it dies, they should replace it. It says 5 year guarantee, which I find hard to believe. Here are our instructions for taking care of a cycad.
https://www.gardeningknowhow.com/ornamental/trees/sago-palm/sago-palm-watering.htm
https://www.gardeningknowhow.com/ornamental/trees/sago-palm/fertilizing-sago-palms.htm
https://www.gardeningknowhow.com/ornamental/trees/sago-palm/how-to-care-for-sago-palms.htm
https://www.gardeningknowhow.com/ornamental/trees/sago-palm/soil-for-sago-palms.htm